A gap is a requirement not met at an asset or at the site. Gaps come from failing form answers, missed checks, expiries, the gap assessment, the auditor, and requirements nothing checks.
Each gap moves from Open to Fixed to Closed. Most close by themselves: a failing answer's gap closes on the next passing answer to the same question on the same asset. The auditor can check any closed gap at the visit and reopen it.
Step 1
Open your audit
In the side menu, click Audits, then click your audit.
Step 2
Open a gap
Under Gaps, the Open tab lists what needs fixing, soonest due first, with where it is, what found it and when it's due. Click a gap to open it.
Step 3
Say why it happened
Under Why it happened, say what caused it. It's saved as you move on.
Step 4
Describe the fix
Under What you did, describe the fix you made.
Step 5
Attach proof
Click Attach proof to add a photo, PDF, Word or Excel file. Each file is listed under the fix, and you can open it again later.
Step 6
Mark it fixed
The line above the buttons says how this gap closes, for example when the next check on that asset passes. Click Mark fixed.
Step 7
Waiting to close
Click the Fixed tab. The gap reads Fixed · closes on next pass until the next check passes.
Step 8
Closed by itself
When the next answer to the same question on the same asset passes, the gap closes by itself. Missed-check gaps close once the check is done again, and expiry gaps once the record is renewed.
Step 9
Close it now instead
If you have proof the fix is done, click Close now with proof to close the gap straight away; it needs a file or a written fix. You can also open the fix from a requirement's page, with Open the fix.
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Import a standard from a PDF or Word document: an AI drafts its clauses beside the pages they came from, you check and fix them, then publish it to tag questio…
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Check requirements at the visit
As the auditor, check each requirement at the visit: look at a sample of the answers behind it, record No gap or Gap, and move on to the next.
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Share an audit
Share an audit's progress with someone outside it, such as an external auditor, through a link of their own, with or without the evidence.
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